What to do when someone passes

Frequently Asked Questions (FAQ) -
When a Loved One Passes Away: Guidance and Support

1. What do I need to do when a loved one passes away at home?
  • When a loved one passes away at home, your first step is to contact your doctor's surgery for verification. If it's after regular hours, call the on-call doctor. Once verified, notify Owens your chosen funeral director, who will arrange for your loved one to be collected. Funeral preferences can be discussed later during your meeting with the funeral director
2. What should I do if my loved one was in a nursing home or elderly people's residence?
  • If your loved one was in a nursing home, they will contact the doctor to confirm the passing and inform you. Collect valuables and clothing from the nursing home and contact Owens to arrange a meeting for funeral arrangements.
3. What steps should I take if the death occurred in a hospital?
  • Hospitals will inform you of the passing and send the Death Certificate to the Registry office. Collect valuables and clothing from the hospital's bereavement office and notify your chosen funeral director to schedule a meeting for funeral arrangements.
4. How can I register the death?
  • Deaths must be registered in the district where they occurred. Near relatives, executors, or those present at the death can register. Hospitals or GP surgeries typically email the 'medical cause of death' certificate to the registrar, and many registrars offer a 'Tell Us Once' service to notify relevant authorities on your behalf.
5. What information is required for death registration?What information is required for death registration?

You will need the following details for the death registration:

  • Date and place of death
  • Name and surname of the deceased
  • Maiden surname (for married women)
  • Date and place of birth
  • Occupation
  • Name and occupation of the spouse (if married)
  • Usual address
  • Whether the deceased received a pension or allowance from public funds
  • Date of birth of the surviving partner (if applicable)
  • National Insurance number
  • Passport, driving license, and blue disabled parking badge (to be cancelled)
6. How can the funeral director assist during the funeral process?
  • Our dedicated team is here to guide and support you throughout the entire funeral process. We handle all preparations for the funeral service, coordinate the procession, provide luxury limousines for transportation, and prepare your loved one according to your wishes. We also assist with floral tributes, items placed inside the hearse, and provide detailed guidance and answers to any questions you may have.
7. Can I request specific arrangements during the funeral procession and service?
  • Absolutely. Personalising the funeral is important, and we are here to accommodate your specific requests. Whether it's a preferred route, stops at significant landmarks, or personalised music and order of service sheets, we strive to honour your wishes.
8. What happens after the funeral?
  • After the funeral, we'll follow up with you to ensure everything went smoothly. We can offer guidance on collecting ashes, selecting a memorial, and handling flower and wreath arrangements. If you have any further questions or need assistance, please don't hesitate to contact us. Our compassionate team is here to support you every step of the way.